FAQ’s

CANCELLATIONS & CHANGES

At present we don’t charge a cancellation fee – we appreciate that things can happen and sometimes it just isn’t practical – we do ask for as much notice as possible so that we can find alternative work for the team.

If permanently cancelling regular cleans we ask for 1 weeks notice.

PAYMENT

Unless by prior arrangement payment is required on the day of our visit, by cash or BACS.

Invoices can be raised on a monthly visit – immediate payment is then due.

COMPLAINTS & PROBLEMS

We really want to give our customers the best service possible – we can do this better if we receive feedback. We are always happy to talk through any problems or queries and will do our best to address them to a mutually beneficial result.

CUSTOMER PRIVACY & CONFIDENTIALITY

All of our team understand the importance of customer privacy. We have rules surrounding the safety of customer keys and access codes and we do not discuss customer details outside the work environment.

We never use customer photos or reference anything about their home on social media without their prior consent.

We are careful to adhere to GDPR guidelines in the storing and use of customer information.